FAQ

We provide answers to the most frequently asked questions.

Our goal is to build long-term relationships to help you create a profitable and professional online store in line with your business goals.

After you have contacted us, one of our experts will call you to get to know you and your project and to discuss your requirements and goals. You will then receive an offer for one of our service packages. If you agree with this, we will define milestones together and look forward to working together.

The official language of communication is English to ensure everyone can participate. This simplifies the documentation and the standardization of workflows throughout the project. We have established a solid flow of information and a structure that ensures fast and smooth collaboration.

Communication will initially take place via email, telephone and your access to the Asana project. We use Zoom for weekly meetings. Large projects get access to a Slack channel.

Before we start working on your project, you will receive detailed instructions and access authorization to our most important communication tools. We'll make sure you have everything you need to participate in planning, track progress, and attend recurring meetings. Our goal is to ensure transparent communication.

Shopify Support provides a very basic level of help and assistance for your store, but no introductory code customization. This is where we come in.

- Shopfabrik's international team consists of experts in development, e-commerce, design, digital transformation and sales.

- Shopfabrik is an official Shopify Partner and Shopify Expert.

- Shopfabrik has longstanding customers in various niches such as snacks, wine, supplements, lifestyle, medicine, music, body care.

- Shopfabrik has a completely transparent policy. You get access to our time tracking tool and project management tool to have full control over your project and stay informed.

We can do literally anything with any Shopify store. Our Shopify Services page covers most of what we offer. The short answer is: nothing is impossible.

For example:

- build a new shop

- optimize shop designs

- Individual Shopify development

- Customize and change Shopify theme

- Shopify Plus Partner contact, design and support

- Shopify audits & advice

- Custom Shopify App Development

- Custom Shopify Theme Development

After handing over your project, you are not alone. Shopfabrik supports you with the following topics:

- how to edit the content and add it to your online shop

- how to change your shop settings

- how to add products and Add apps to your shop

We have an individual Shopify guide for our customers and create extra videos for you for special requests and questions.

Our main service areas are:

- New shop and shop optimization

- Custom development

- E-commerce consulting

Yes, we love developing custom apps and features. We can also build software solutions to automate business tasks. Let us know what your company wants and we will work on a solution. We are happy to support you in developing apps as our core competence is programming. We also advise in the process and share our experiences that we have gained with our own and customer applications.

Of course we will help you to make the right decision and select the perfect service package for your company.

Generally we offer the following service packages:

Package 1) Creation of a new Shopify store Basic with standard theme

Package 2) Creation of a new Shopify store with individual theme

Package 3) Optimization of an existing shop, conversion optimization, health check

A/B testing, page speed, Hotjar, individual optimization

Package 4) Individual development (theme change)

Package 5) Development of an individual app

Package 6) Consulting Package: Training & Consulting

Offers and Invoices

All projects/websites are different and therefore we can only give an accurate quote if we know exactly what service package you need. We may also need to review your code and integrations to provide an accurate quote.

We offer our customers a contract for a fixed number of hours per month. This contract has a term of 12 months and a notice period of 3 months. The hourly rate is reduced according to a sliding scale of the number of hours. More hours = a lower hourly rate.

New customers: Established companies with trading history are either billed once a month if we work on an hourly basis. For fixed-price projects, a 50% deposit is generally charged in advance.

High-risk customers: must pay 100% in advance for all services, e.g. B. New businesses that have only recently started business.

Existing customers: We issue an invoice once a month, usually on or about the 5th of the month.

We offer you a comprehensive and detailed shop analysis and help you choose the right service package for you based on your business goals and budget.

Please understand for not being able to accept all requests as we are very keen to ensure we deliver quality work and meet deadlines. If we see the potential for a collaboration but don't have the capacity, we'll offer you an alternative date for your project.

Changes are inevitable in any dynamic project such as a new development. Still, there must be some rules to organize the timing and number of changes so that we can keep our promise and deliver on time.

Before we start work, you will receive from us an estimate of the effort and the deadline. If we have already started work, we cannot process all redesign requests as part of the same service package without our team receiving a new assessment from everyone involved in this new task.

If the new feature is relevant to you, there are three options:

1- include it as a replacement for another feature in the service pack

2- Add it to the existing service package with additional working hours

3-Book this feature separately

You will receive detailed instructions from us for the most important settings in your shop. For special requests we create an individual video/instructions for you.

Questions about the Customized Theme

- Clean solution instead of shaky workarounds

- Unique and tailored to your brand

- Better performance in Google PageSpeed ​​

- More efficient and budget-friendly implementation of additional features

- Sustainably programmed - Easier maintenance, which saves time and money

- Errors can be traced and corrected with every change through our version control (backups)

- For a custom project like this, you should allow around 6 to 18 weeks depending on the complexity of the requirements. With a new project you have to expect a certain lead time with us - and also with other agencies.

- A high-quality custom theme costs more than a ready-made solution. After we have discussed and evaluated your project, you will of course receive an honest and professional estimate.

As a rule, a project consists of the following 6 phases:

1- inventory

2-offer

3-conception

4 -Draft and Design

5-Development

6-Go Live

In terms of design and layout, there aren't many limitations imposed by Shopify. We can use everything that modern web development offers. Restrictions only exist in the backend, where there are limited possibilities to intervene in Shopify's data structure. Or depending on the Shopify plan, there are also restrictions. For example, adjustments can only be made in the checkout on the Shopify Plus plan.

We'll show you how to change the settings for your store, but working on the theme or code adjustments requires experience with the Shopify system and programming skills.

As for the basic functions: No. When it comes to features, we work the code into the existing structure in a way that is as dynamic as possible for the customer. In the case of a complete revision or a relaunch, we rely on a ready-made basis to speed up the development process. Here we build on a core of certain libraries and our own grid system. The design and layout is then adopted and implemented based on the specifications.

That depends on the complexity of your requirements. With preceding design phase about 10 to 18 weeks. The prerequisite for this is a finished and functional design.

Like the duration, the cost also depends on the complexity of your requirements. Many of our previous projects with a previous design phase ranged between approximately 9,000 and 24,000 euros. With an existing design, we often ranged between 6,000 and 11,000 euros.

Please note that these are only rough estimates. You will receive an exact estimate after we know your requirements.

Basically we like to do it. However, we assume that your designer not only understands his craft, but also the basic functions of Shopify. We can also work with your designer to develop a functional and implementable design and support you with this.

Shopify-related questions

First of all, Shopify is a SaaS solution (meaning you rent the platform as a service) used by more than 1.7 million stores around the world. The platform is constantly being developed and innovated by a team of 7 thousand Shopify employees.

Shopify is also popular for its easy administration and modern design. The shop owner can customize the shop themselves without having any programming or technical skills. If a desired functionality is missing, it can be easily installed through a third-party app. The Shopify App Store lists more than 6,000 public apps

Shopify offers four plans:

1- Basic Plan ($29 per month)

2- Standard Plan ($79 per month)

3 -Advanced plan ($299 per month)

4- Shopify Plus plan (depending on the plan, usually around $2,500 per month)

Besides the monthly You also have to pay transaction fees. These start at 2.9% + $0.30 per credit card transaction. Depending on the plan, the transaction fees also drop here.

The rest such as support, hosting, SSL, CDN, fraud protection, etc. is included in the monthly fee.

You can use Shopify from any country in the world and sell to any country. The only exception are the embargoed countries.

The storefront can be localized to any language via the theme settings. Your Shopify store is currently managed in English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil) , Portuguese (Portugal), Spanish, Swedish, Thai and Turkish.

You can display prices and sell in 133 currencies through the Shopify Payments payment gateway. Each currency can have its own price list, rounding rules, and format settings.

The easiest way to accept payments on Shopify is to use Shopify Payments. It offers all major payment methods such as credit/debit cards, Apple Pay, Google Pay or Shop Pay. But also some locally-specific ones like Klarna, iDEAL or Sofort. PayPal can also be activated. You can also integrate a custom payment gateway.

No, the whole philosophy behind the Shopify platform is that anyone can sell online. You don't need any technical knowledge or a dedicated development team. You can easily customize your shop's design and layout via the theme settings. If you're missing a feature, you can add one of the 6,000 apps from the Shopify App Store.

If you need functionality or a feature that doesn't exist as an app, we can help with custom software development.

Yes, if you own a specific domain, you can use it for your online store. Every major domain provider also allows you to create and manage e-mail addresses, which can also be used for customer contact.

As part of Smart and Expert Setup, we set up Shopify's backend to automatically create and send an invoice when a new order is placed. The design of the invoices can be customized.

Order confirmation and shipping details can be triggered and customized via Shopify's order management. In addition, there is the option of using other tools to book the created invoices directly and to create parcel tags at the push of a button.

Yes, when a purchase is made, the stock of the relevant products is automatically adjusted and the order is assigned to a new or existing customer.

Through existing connections to marketing tools such as Mailchimp, Adwords , Facebook, etc., campaigns can be started based on usage and purchasing behavior. If advanced merchandise management functions are required, the most common systems can be integrated via existing connections.

Our references

We pride ourselves on doing quality work and providing excellent service. Under https://de.trustpilot.com/review/shop-fabrik.net you will find some reviews about us.

Didn't find the right answer? Contact us!